What Personal Data We Collect and Why We Collect It
Effective date: September 18, 2025
We collect only the information we need to sell and support VigorVolt products and services, process orders, protect your account, and improve your experience. We don’t sell your personal information for money. You can access, correct, export, or request deletion of your data — see “Your rights” below.
1. Introduction
Welcome to VigorVolt (the "Service" or the "Website"). This Privacy Policy explains how Parshva Power Tech (referred to as "VigorVolt", "we", "us", or "Company") collects, uses, discloses and protects personal information when you visit www.vigorvolt.com, create an account, place an order, contact customer support, subscribe to communications, or otherwise interact with our services. By using the Service you accept the practices described in this policy.
2. Interpretation & Definitions
Interpretation
Capitalized words used in this Privacy Policy have the meanings defined below.
Definitions
Account: a unique account created for You to access our Service or parts of our Service.
Affiliate: an entity that controls, is controlled by, or is under common control with a party (control means ownership of 50% or more of voting shares).
Cookies: small files placed on Your device by a website, containing browsing and preference data.
Country: Madhya Pradesh, India.
Device: any device that can access the Service (computer, cellphone, tablet, etc.).
Personal Data / Personal information: any information relating to an identified or identifiable individual.
Service: the Website and any related online features offered by Vigorvolt.
Service Provider: third-party companies or individuals who process data on our behalf (payment processors, carriers, hosting, analytics, etc.).
Usage Data: data collected automatically when using the Service (IP address, pages visited, timestamps, etc.).
You / Your: the individual or legal entity using the Service.
3. Scope
This policy applies to information collected through our Website, mobile access, customer support interactions, offline channels related to purchases or warranty claims, and any third‑party services integrated with Vigorvolt.
4.1 Information You Provide Directly
- Account & contact details: name, email, phone number, shipping & billing address.
- Order information: products purchased, order history, delivery details, and limited payment metadata (we do not store full card numbers; payment processors handle full card data).
- Support information: messages, photos or files you share with customer service and warranty claims.
- Marketing preferences and opt‑ins.
4.2 Information Collected Automatically
- Device & usage data: IP address, browser type and version, operating system, pages visited, referral source, timestamps, and performance/crash logs.
- Analytics identifiers: cookies, local storage, pixel tags, and similar technologies.
- Mobile-specific data: mobile device type, unique device identifiers, mobile OS, and mobile browser type when you access the Service from a mobile device.
4.3 Information from Third Parties
We may receive information from third parties such as payment processors, carriers, analytics providers, advertising partners, social login providers, and public data sources.
5. Cookies & Tracking Technologies
We use cookies, web beacons, tags, scripts and similar technologies to track activity on our Service, remember preferences, and measure & improve our features and marketing.
Types of cookies we use:
Necessary / Essential Cookies (Session): required to provide core features (authentication, cart, fraud prevention).
Cookies Policy / Notice Acceptance (Persistent): used to remember cookie banner consent.
Functionality Cookies (Persistent): remember preferences such as language and login state.
Analytics & Performance Cookies: measure how you use the site, which pages are most popular, and to improve performance.
Advertising & Targeting Cookies (where permitted): used by us and third parties to deliver relevant advertising; used only with consent where required.
You can manage or block cookies via your browser settings. Blocking certain cookies may limit site functionality. Our cookie banner and privacy controls explain available choices.
We use personal information to:
Process and fulfill orders, ship products, handle returns and warranty claims, and manage your Account.
Process payments and prevent, detect, and investigate fraud and other misuse.
Communicate about orders, account activity, security notices, and essential Service messages.
Send marketing messages when you have opted in; you may unsubscribe at any time.
Analyze and improve our Service, products, and user experience using aggregated analytics.
Comply with legal obligations, respond to legal requests, and protect our rights.
Evaluate and implement business transactions (merger, acquisition, sale of assets).
We also use Usage Data for internal analysis to enhance security and improve functionality.
7. Legal Bases for Processing (where applicable)
If you are in a jurisdiction that requires us to specify legal bases (for example, the EU), we rely on:
Contract performance: to process orders and provide goods/services.
Consent: for marketing communications, certain cookies, and other optional processing.
Legitimate interests: for fraud prevention, product improvement, and internal business operations (balanced against your privacy rights).
Compliance with legal obligations: where required by law.
8. Sharing & Disclosure of Personal Data
We may share your Personal Data in the following limited situations:
Service Providers: payment processors, shipping carriers, cloud hosting, customer support platforms, analytics and advertising partners — all bound by contracts to limit use to providing services to VigorVolt.
Affiliates: with Parshva Power Tech affiliates and subsidiaries, who must honor this Privacy Policy.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets. We will notify you as required by law.
Legal compliance: when required by law or to respond to lawful requests from public authorities.
Safety & rights protection: to detect, prevent, or address fraud, security or technical issues, or to protect our rights and property.
With your consent: any other sharing with your explicit consent.
We do not sell your personal information for money. If our practices change, we will update this policy and obtain required consents.
9. Retention of Personal Data
We retain personal information only as long as necessary for the purposes described (order fulfillment, accounting, warranty support, legal compliance, dispute resolution). Usage Data is typically retained for a shorter period unless needed for security or compliance reasons. Specific retention periods may be determined by law (for example, tax or accounting records).
10. Your Rights & Choices
Subject to applicable law, you may have the right to:
Access the personal information we hold about you.
Correct or update inaccurate or incomplete information.
Request deletion of your personal information (subject to legal or contractual exceptions).
Object to or restrict certain processing activities.
Request portability of your personal data in a commonly used, machine‑readable format.
Withdraw consent where processing is based on consent.
How to exercise: Contact us at info@vigorvolt.com with the subject line "Privacy Request" and sufficient details to identify yourself and the request. We will verify identity and respond in accordance with applicable law.
Deletion & account controls: If you have an Account, you may be able to view, update, or delete certain information in your account settings. Some data may remain in backups or be required to be retained for legitimate business or legal reasons.
11. Links to Other Websites
Our Service may contain links to third‑party websites and services not controlled by Vigorvolt. This Privacy Policy does not apply to third‑party sites; we encourage you to read their privacy notices before providing personal data.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective date" at the top. Where required by law, we will notify you by email or a prominent notice on our Service before changes take effect. Your continued use after changes indicates acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
VigorVolt (Parshva Power Tech) Email: info@vigorvolt.com, Phone: +91 89896 68118 Postal: Gumasta Nagar, Indore, Madhya Pradesh, India 452009 Website: www.vigorvolt.com